Security

Digital innovation and evolving work patterns are presenting opportunities but also escalating risks. Guba Tech’s security solutions provide an integrated approach with a single point of contact for cybersecurity across the entire technology stack, from infrastructure to applications.

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Challenges

Handling threats and protecting your reputation

Expanding attack surface

Traditional cybersecurity has historically focused on enterprise perimeters. However, the proliferation of applications and connected devices has expanded the perimeter, creating billions of new edges that must be managed and protected.

Constantly evolving threats

Breaches and ransomware threats are on the rise. Malicious attacks are becoming more sophisticated, and networks are increasingly vulnerable due to the proliferation of endpoints and employees' lack of cybersecurity awareness.

Scarce cyber security skills

Cybersecurity skills gaps and shortages persist as a significant challenge for Canadian organizations. The transition to remote working accelerated by COVID-19 has heightened the demand for cloud cybersecurity skills, making it difficult for organizations to find qualified candidates.

Complex, multi-vendor management

Many organizations are grappling with managing alerts from multiple security solutions and vendors that lack interoperability and cannot communicate with each other. This absence of automated workflows and policy changes across solutions results in manual and sluggish responses to threats.

Protect reputation

Cybersecurity breaches frequently result in significant financial losses in the short term, but they can also inflict immeasurable harm on an organization's reputation. Rebuilding consumer confidence in digital engagement can be extremely challenging, if not impossible.

Support distributed workforce

Hybrid working has resulted in more distributed networks, with workers increasingly reliant on cloud applications and environments to perform their tasks. Users expect to work on any device, from any location, at any time, leading to significant complexity.

The Guba Tech Solutions

Managing risks, network and verification

Omnichannel contact centre solutions

Our omnichannel contact center solutions simplify the process for customers to reach out through their preferred channel, whether it's phone, email, webchat, or social media. With our integrated solutions, all customer information is consolidated in one place, enabling your agents to deliver a personalized experience.

Chat bots

Our AI-powered chatbots empower customers to receive instant answers to their queries and can be deployed across various channels: web portal, browser, mobile app, WhatsApp, Facebook Messenger, SMS, or IVR. Regardless of the channel customers choose to engage with you, they can effortlessly self-serve.

Robotic Process Automation

Guba Tech's RPA solutions can dramatically reduce the number of employee-hours required to complete repetitive digital tasks thereby enabling your most valuable resource, your employees, to focus their time on delivering a great customer experience.

Customer Experience Consulting

As customer expectations and demands constantly evolve, meeting their needs and being available when assistance is required can pose challenges, often at considerable expense. We provide a proven four-stage customer experience consultation process, collaborating with you to identify the underlying causes of issues, assess processes, and understand customer needs. Together, we develop a strategy to transform your customer journey.

Knowledge Management

Our Knowledge Management solutions give customers a quick and easy way to access help. They understand what customers are looking for and provide superior customer experience at a lower cost, freeing your agents to focus on adding value to the customer experience. Agents are also armed with the latest information and see relevant knowledge without having to search for it.

Robotic Process Automation

From customer self-service and AI powered agent assistance technologies, through to fully AI enabled contact center solutions and Robotic Process Automation, we have a full range of solutions to help our customers increase efficiency and improve both the customer and employee experience. Our solutions can free agents from dull and repetitive tasks and enable them to focus on delivering an outstanding customer experience.

Security

Challenges

Expanding attack surface

Constantly evolving threats

Scarce cyber security skills

Complex, multi-vendor management

Protect reputation

Support distributed workforce

The Guba Tech Solutions

Omnichannel contact centre solutions

Chat bots

Robotic Process Automation

Customer Experience Consulting

Knowledge Management

Robotic Process Automation

Get in touch

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