AI & Automation

We offer a comprehensive range of AI & Automation solutions to assist our customers in enhancing efficiency and enhancing both the customer and employee experience. Our offerings span from customer self-service and AI-powered agent assistance technologies to fully AI-enabled contact center solutions and Robotic Process Automation.

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Our Technology
and Solutions

Guba Tech’s AI & Automation solutions are designed to assist you in achieving your operational efficiency, customer experience, and employee engagement objectives.

Improve the customer experience, streamline customer journeys, and enhance operational efficiency.
Facilitate customer self-service with AI-powered chatbot solutions.
Empower agents to address customer queries effectively the first time with AI-powered Agent Assist technologies.
Automate repetitive, non-value-adding tasks to liberate your most valuable resource, your employees, enabling them to dedicate time to delivering an exceptional customer experience.

Business Benefits of AI

Reduce costs by servicing more customers

Speed up customer responses

24/7/365 availability

Maximise employee skills

Improve first time call resolution

Drive revenue by knowing customer better

Better customer engagement

Improved customer journey

Want to discuss your AI and Automation challenges?

Our team of AI and Automation experts can assist you in achieving your operational efficiency, customer experience, and employee engagement objectives.

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Business Benefits of AI

Guba Tech works with the world’s leading technology vendors to deliver Enterprise grade AI and Automation solutions including chatbots, RPA and AI enabled contact centre solutions.

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Enabling Customer Self Service

Smart Routing and Agent Assistance

Driving Efficiency in front & back office

Enhancing the Employee Experience

The Guba Tech Solutions

AI Powered Chatbots

AI-powered chatbots can provide effortless self-service and substantial cost savings by directing inbound inquiries away from the contact center, allowing customers to self-serve and freeing up agent time. In addition to enhancing customer satisfaction, organizations that implement AI chatbots are experiencing payback periods within months. Regardless of the installed technology you are using, Guba Tech has a variety of solution partners that can seamlessly integrate with your existing contact center, CRM, and enterprise applications to deliver fully integrated chatbot solutions. These solutions can be deployed in weeks and recoup their investment within months.

Customer Self-Service

Guba Tech collaborates with the world's top Cloud Contact-Center-as-a-Service vendors to digitally empower every channel, ensuring exceptional customer experiences. These state-of-the-art technology solutions leverage AI to facilitate customer self-service, accurately route queries to the appropriate agent, and automatically handle routine customer interactions and post-contact tasks. This frees up agent time to concentrate on delivering value to the customer. Every need varies: from customer expectations to strategic business goals and from existing legacy technology to financial limitations; FourNet offers a variety of solutions that can provide assistance.

Intelligent Automation

Intelligent Automation combines Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies, including Natural Language Processing (NLP) and sentiment analysis, to automate processes throughout the entire contact center. This approach enhances efficiency, liberates your workforce, and facilitates exceptional customer experiences. Intelligent Automation can streamline operations across both the contact center and the wider organization. It relieves agents from mundane and repetitive tasks, allowing them to concentrate on delivering exceptional customer service. Intelligent Automation enables seamless self-service, reduces costs, and ensures quality and compliance are maintai

Sentiment Analysis

Voice and sentiment analysis in the contact center is a solution that employs artificial intelligence (AI) to analyze customer interactions with your agents. By utilizing advanced algorithms to detect patterns in tone, language, and emotions, this technology can offer valuable insights into the customer experience and agent performance. Real-time agent assist works in conjunction with sentiment analysis using AI-powered algorithms to assess customer interactions as they occur. This equips agents with actionable insights and recommendations that can assist them in resolving issues more effectively and efficiently. By identifying shifts in customer sentiment, our solution can notify agents, enabling them to adjust their tone and approach to better cater to the customer's needs.

AI Powered Security

Digital transformation, hybrid working, new applications - the attack surface grows dramatically making security management increasingly difficult. Internal security teams struggle to keep up with the deluge of alerts and other information generated by their multitude of security devices. And the cybersecurity skills gap only makes this more difficult. Guba Tech work with Fortinet, the number 1 cybersecurity firm in the world, who utilize AI and and ML to process and analyze more than 10B events every day, sending actionable real-time threat intelligence to our customers.

Automate Connectivity

Automation offers cost savings and operational efficiencies at every level of the technology stack. Guba Tech secure network infrastructure is built on the UK's most innovative carrier network, utilizing automation to reduce service lead times from days to minutes to drive down costs by speeding up deployments and enabling customers to flex bandwidth on demand. Whether you're opening a new site, responding to ongoing needs to switch employees between office and home or flexing to peaks and troughs in demand; Guba Tech managed network services provides flexibility and security to respond to whatever your business demands. With immediate visibility of connectivity options, near real-time configuration of circuits and direct API ordering links into all the major carriers we can help our customers respond to rapidly changing market conditions.

AI & Automation

Our Technology and Solutions

Business Benefits of AI

Reduce costs by servicing more customers

Speed up customer responses

24/7/365 availability

Maximise employee skills

Improve first time call resolution

Drive revenue by knowing customer better

Better customer engagement

Improved customer journey

Want to discuss your AI and Automation challenges?

Business Benefits of AI

Enabling Customer Self Service

Smart Routing and Agent Assistance

Driving Efficiency in front & back office

Enhancing the Employee Experience

The Guba Tech Solutions

AI Powered Chatbots

Customer Self-Service

Intelligent Automation

Sentiment Analysis

AI Powered Security

Automate Connectivity

Get in touch

Complete the form below and a member of the Guba Tech team will be in touch to see how we can help

Comprehensive Solutions

ANTENNA

Unified Communications & Collaboration

Corporate necessities

Resilience

Employee Engagement

Communication and Collaboration

Hybrid Working

Sectors

Welsh Public Sector

Utilities

Central Government

Local Government

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Vacancies

Strategic Partnerships

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Our Technology
and Solutions