Operational Efficiency

Many organizations aim to achieve more with fewer resources, while also providing value for money to their customers and citizens, as well as streamlining modern working practices. Guba Tech’s range of best-in-class solutions can assist in automating non-value-added processes, enabling self-service options, and enhancing process efficiency across your organization.

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Challenges

Deliver value for money with increased operational effeciency

Facilitate cross department collaboration

Effortlessly facilitate back-office support for customer-facing employees with one integrated collaboration solution, ensuring faster response times for customers and remarkable efficiency gains.

Enable customer self-service

Empower customers to swiftly and effortlessly self-serve through their preferred channel using AI-powered knowledge bases, voice IVR, and digital chatbots.

Assist agents & back office

Ensure your agents and employees have access to all necessary information without the need to switch between systems, utilizing AI-powered virtual assistants based on integrated CRM and knowledge bases.

Direct queries to right place first time

Enhance First Call Resolution rates with AI-powered Intelligent Call Routing, directing incoming calls from voice, social, or digital channels to agents who are best equipped to resolve these issues.

Resource allocation

Empower employees and avoid under or over-resourcing: Workforce Management solutions deliver scheduling efficiency by precisely forecasting demand while offering greater employee flexibility

Automate repeatable work

Identify, prioritize, and automate the most resource-intensive, repetitive tasks in both the contact center and back office to free up employee time using Robotic Process Automation (RPA).

The Guba Tech Solutions

How Guba Tech can help provide solutions to drive operational efficiency

Omnichannel contact centre solutions

Our omnichannel contact center solutions simplify the process for customers to reach out through their preferred channel, whether it's phone, email, webchat, or social media. With our integrated solutions, all customer information is consolidated in one place, enabling your agents to deliver a personalized experience.

Chat bots

Our AI-powered chatbots empower customers to receive instant answers to their queries and can be deployed across various channels: web portal, browser, mobile app, WhatsApp, Facebook Messenger, SMS, or IVR. Regardless of the channel customers choose to engage with you, they can effortlessly self-serve.

Robotic Process Automation

Guba Tech's RPA solutions can dramatically reduce the number of employee-hours required to complete repetitive digital tasks thereby enabling your most valuable resource, your employees, to focus their time on delivering a great customer experience.

Customer Experience Consulting

As customer expectations and demands constantly evolve, meeting their needs and being available when assistance is required can pose challenges, often at considerable expense. We provide a proven four-stage customer experience consultation process, collaborating with you to identify the underlying causes of issues, assess processes, and understand customer needs. Together, we develop a strategy to transform your customer journey.

Knowledge Management

Our Knowledge Management solutions give customers a quick and easy way to access help. They understand what customers are looking for and provide superior customer experience at a lower cost, freeing your agents to focus on adding value to the customer experience. Agents are also armed with the latest information and see relevant knowledge without having to search for it.

Robotic Process Automation

From customer self-service and AI powered agent assistance technologies, through to fully AI enabled contact center solutions and Robotic Process Automation, we have a full range of solutions to help our customers increase efficiency and improve both the customer and employee experience. Our solutions can free agents from dull and repetitive tasks and enable them to focus on delivering an outstanding customer experience.