Professional Services

From financial services and insurance providers to legal and accountancy practices, Guba Tech delivers knowledge management solutions that empower professional services to efficiently and effectively serve their clients. Our collaboration and contact center solutions are designed with Knowledge Management at their core, enabling self-service and automation for routine tasks, as well as facilitating effective knowledge sharing between back-office, front-line, and customer interactions.

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Our Expertise

Guba Tech supports a wide range of professional services organizations where knowledge and knowledge workers are central to their operations. Our integration expertise enables us to create a unified view of the customer for all employees, whether they are in frontline or back-office roles. Leveraging Artificial Intelligence (AI) and Robotic Process Automation (RPA), our solutions simplify and streamline basic tasks, empowering customers to self-serve.

Our knowledge management systems provide employees with instant access to customer histories and relevant documentation, reducing the time spent switching between multiple screens and systems when providing advice and support.

Automation and self-service options are key components of our Professional Services solutions, utilizing speech recognition, natural language processing, and voice biometrics to streamline customer engagement.

We guide our customers on a journey to the cloud, enabling them to transition at their own pace.

Solutions Portfolio

Knowledge Management

Guba Tech's Knowledge Management solutions leverage artificial intelligence (AI) to facilitate more automated, natural, and effective connections between people and information. Whether it's enabling customers to self-serve through voice or digital channels, or empowering agents with the right information and processes, our solutions enhance the overall customer experience.

Knowledge Management for Agents

Equipped with the appropriate knowledge management tools, your agents can access up-to-date information using everyday language, view relevant knowledge without the need for manual searches, follow guided decision trees to troubleshoot complex issues, and reduce average handle time while enhancing customer satisfaction.

Knowledge Management for Customers

Most customers today would rather go online for help than call customer service. Self-service is now the front port of call for many customers. Our Knowledge Management solutions give customers a quick and easy way to get help; they understand what customers are looking for and provide a superior customer experience at a lower cost; freeing your agents to focus on adding value to the customer experience.

Case Management

Our case management solutions empower you to automate and swiftly adjust business processes to meet evolving market and customer demands. By integrating process automation with business rules and incorporating your knowledge management database, agents are freed to concentrate on enhancing the customer experience they provide.

Regulatory Compliance

With a Guba Tech knowledge management system, you can establish a shared repository of policies and procedures to ensure consistent answers to customer questions, automatically present relevant information during specific processes, and guide agents step by step through complex procedures to ensure regulatory compliance.

Single Desktop

The employee or agent desktop serves as a critical integration point in today's multichannel business environment. FourNet solutions seamlessly integrate knowledge management and case management with all communication channels into one unified platform. This integration empowers you to maximize employee productivity and enhance service quality.

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Why work with Guba Tech

Fully Managed Service

Prevent issues before they arise. Guba Tech's Intelligent Managed Services offer 24/7/365 proactive monitoring and reactive support to ensure seamless operation of your communication platforms. Minimize risk and ensure predictable, reduced costs.

Remote Working

Guba Tech's Unified Communications, Collaboration, and Agile Remote Working capabilities, combined with the latest contact center functionality, enable agents and employees to work and be managed easily from home.

Pay-per-user

With Guba Tech solutions, you can scale your solution up or down depending on customer demand. With Guba Tech's pay-per-user model, you can ensure you aren't spending more than you need to and allow for a quick uplift in resources to cover busier times of the year.

Latest Features

Effortlessly deploy the latest features and functionalities to surpass customer expectations. With access to a growing library of 700+ features and applications, our contact centre platform equips our utility partners with the latest digital channels and innovations to stay abreast of customer requirements.

Secure

Guba Tech's Agile Cloud is both safe and secure. Hosted in tier 4 Equinix data centers and utilizing a CAS-T accredited core network, our Agile Cloud boasts Cyber Essentials Plus and ISO27001 accreditation. Customers can choose from a wide array of dual UK data centers, resilient SIP options, and backup and archiving services for added peace of mind.

Cloud First

Every solution from Guba Tech is cloud-ready, allowing our customers to transition functionality to the cloud at their own pace. We provide options for public, private, or hybrid cloud solutions, all hosted in the UK's most secure data centers.

Want to discuss your AI and Automation challenges?

Our team of AI and Automation experts can assist you in achieving your operational efficiency, customer experience, and employee engagement objectives.

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Business Benefits of AI

Guba Tech works with the world’s leading technology vendors to deliver Enterprise grade AI and Automation solutions including chatbots, RPA and AI enabled contact centre solutions.

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